Oafare Help | Taxi Transfer Support Center

How do I find and book transfers?

On Oafare, Input where you are departing from in the "From" field, and your destination (where you're going) - in the "To" field. Choose the desired city, airport, train station, port, or hotel from the drop-down menu that drops or enter the exact address.

Click the "Search" button. Choose the desired transfer vehicle class and click "Select" to proceed with the booking.

Booking transfers to an airport

In the "From" field, select the city or enter the address of the hotel you need the transfer from. Pick-up location (address) does not determine the price a driver picks you up from, but it should be within a city. Enter the airport name in the “To” field.
Important note: Calculate pick-up time taking into account your travel time, (it is specified on the website) + 3 hours for check-in at the airport

How long does a trip take?

Duration of the transfer can be found on our website, also your voucher should show confirmation of your booking which, (pdf file, is downloadable after making the booking).

Important note: Duration times are approximate and varies depending on traffic, holidays etc. Please, make necessary changes to your order in advance if you receive information about traffic delays or other conditions .

What time should I choose for my pickup?

Transfer from an airport or railway station, Oafare recommend using your flight arrival time as the beginning of your transfer. This allows the driver to organize the meeting conveniently.
As a note: if for some unforseen reason there is a change on your arrival time, please notify us so we may negotiate changes with a carrier.
For transfers from a hotel to the airport, specify a time you would like to be met at the reception area. Calculate your departure time, this should be done by you. It is recommended 3 hours for the airport check-in and transfer duration time be spared. Airport arrival time is specified on the booking page.

As an example, if your departure time is 2:00 and the travel time specified on site is 30 min or 1 hour, the pick-up time should be 10:00.

How do correctly add my flight number?

When booking a transfer from the airport, fully include all letters and numbers of your flight.
For example, SU1870.
If an incorrect flight number is given, our driver will not be able to track your flight.

How do I book a return transfer?

Return transfers can be made when booking a one-way trip. Simply, specify the date and time of the return transfer in the special field in the booking form as shown.

If or when the return transfer differs from your previous trip, two different reservations will have to be made.

Can I book an ordinary trip and not a transfer?

An ordinary trip can be requested on our website. In the search form, set the route and choose the option on the page with vehicle types as seen in the example.

Take Note: requests for a ride is not a transfer booking, only a request for driver’s offer.

What if I have non-standard luggage?

Standard luggage is considered, summing three dimensions in (length, width, and height) not exceeding 158 cm. Any baggages larger can be considered non-standard.

For non-standard luggage, (skis or snowboards in case of private transfers to the ski center as well as bikes, prams, wheelchairs, big suitcases, golf clubs etc.), consult with our support manager about what vehicle type is more suitable. For consultations contact us via email support@oafare.com.

I am Traveling with animals, what should I do?

Transportation of animals is regulated by the legislation. All animals should be transported in a portable carrier and have medical certificates and other documents according to States or the country you're visiting laws.
Important note: in case of a law violation, your driver has a right to refuse your transfer, and the company-carrier can require compensation for any damage of the vehicle during the trip.

IWhat is the cancellation policy?

You can cancel your booking and request a refund of the amount paid within 5 hours before the transfer for class 1 vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax), within 24 hours before the transfer for class 2 vehicles (Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16, 19 pax).
If you cancel a booking less than 24 hours before it begins, penalties may be applied according to Terms and Conditions.
A refund will be issued in/to the payment method used when your booking was made within 5-7 business days.

How do I cancel my booking?

You can cancel your booking two ways:

In your personal account, at least 24 hours before the trip (click on personal account in the email that was sent to you and set the password);
By contacting Oafare support team, if there is less than 24 hours before your transfer.

Important: in case of an urgent cancellation, there are no refunds on prepayments. Free cancellation period is stated in the email and on the page of Change/cancellation of booking.

What if I do not recieve my refund within 5-7 business days?

If your booking was cancelled within 24 hours before the transfer, the prepayment will be refunded within 5-7 business days.
If you do not see a refund within the 5 to 7 day period, check the history of your balance. If there are no notifications or history about the refund, please contact our partner supplier via email support@kiwitaxi.com or in the online chat. Oafare will be more than happy to assist. Simply contact our 'Airport Taxi Manager' at support@oafare.com.

How do I contact my driver?

A day before the transfer, the driver’s phone number will be emailed to you. Please, call or text the driver if your flight is delayed for more than half an hour or postponed to another time, as well as if baggage claim at the airport takes more time than expected.

How do I find my driver?

The driver will meet you at the specified location listed in your booking displaying a nameplate showing your first and last names.
If a pick-up place is an airport, the driver will meet you at the exit of arrivals area or at the special meeting point. That meeting point will be specified in the voucher sent after completing your booking. If a pick-up place is at a hotel, the driver will wait for you in the hotel lobby.
Meet-up instructions are given in the voucher confirming booking.

I don't see or cannot find the driver, what should I do?

If you don't see or find the driver, check names on signs once again. Possibly, both you and the driver missed each other when you went outside or shuffled through the crowd.
If the driver did not get in touch after the meeting time, please contact our support team. If all else was not successful, go to the information point to book a taxi from the airport, from hotel to the airport or railway station or any other route the driver was scheduled to drive you.
If your driver does not meet you, we will refund your money.

Paying for my order

The following payment options depends on Country of transfer:
Preferable currency payment, in full online.
Oafare takes a small prepayment for booking transfers. The remaining amount is paid in cash to the driver upon arrival.
Cash payment to drivers: Online prepayment not required on website, full payment amount is given to the driver at the pick-up site. Important note: Might not be available for all routes.

What payment options are accepted?

We accept VISA, MasterCard and Apple Pay. The payment system process provides industry safety standards of money transfers. Your data is always secure when using the payment gateway. This guarantees the safety of your data and money transfers.

In what currency will I be charged?

Your card will be charged in one of 2 currencies: euros or U.S. dollars. Payment currency is specified on the right side of page where you select your payment option.

Can a payment be made as a business/legal entity?

If there is a need to pay the booking by invoice, contact the 'airport taxi manager' by email at support@oafare.com.

What currency should drivers be paid in?

Currency should be specified in your voucher.
Important note: Prepare in advance to have the required amount in cash upon arrival.
Payment in another currency can be negotiated with your driver, but he/she has that right to refuse and request you pay in the exchange money of their choice.

How does the pricing structure work?

Our transfer price does not depend on weekends or time of the day. This is what differentiates this service from other taxi services and local taxis.
For example, with Oafare and it's partner, it is possible to book a taxi transfer your arrival airport to the city for any day at the price indicated on the website. The only limitation is rules of minimum booking time.
Note: on some holidays or large-scale events (such as New year, Olympics or World Cup), prices may increase due to transfer demand.

Are there additional costs for waiting?

When booking a taxi transfer with Oafare from the airport into the city, the quoted price already includes a 1 hour 30 minutes of waiting period after your scheduled arrival time. In the event of an unforseen delay on the flight that is less than 30 minutes, and notifying us by using the contact details in the voucher, the driver will monitor any new arrive time(s) of your landing. For longer flight delays, please inform the driver as soon as possible by calling one of the phone numbers sent to your email.
If the waiting time exceeds 1 hour, the driver may ask to be paid extra for waiting.
If you book a transfer from the hotel, the price includes a 15 minute waiting time as stated in the order.

What if I encounter a payment problem?

Please email the 'Airport Taxi Manager' at support@oafare.com and describe any payment difficulties encountered. We will try to solve the problem as fast as possible.
Here are some simple steps we recommend you follow if you encounter payment issues: refresh the page, change the browser you are using; restart or change the payment method if other variants does not help

Oafare Help | Taxi Transfer Support Center

How do I find and book transfers?

​

​​

Booking transfers to an airport

​​

​​

How long does a trip take?

​

Duration of the transfer can be found on our website, also your voucher should show confirmation of your booking which, (pdf file, is downloadable after making the booking).

​​